The Reality of Mobile Grooming: When Professionalism Meets Disrespect

By Ky — Mobile Pet Groomer & Animal Lover

This week, I had an experience that’s unfortunately becoming all too common in the world of mobile grooming — a reminder that while I’m passionate about what I do, the people side of this business can be just as unpredictable as the pets we care for.

I was scheduled to groom a one-year-old Shih Tzu — a young pup with a lot of energy and, as it turned out, a fair bit of attitude. Despite clear signs of matting, I didn’t charge extra for the detangling. I wanted to give the dog (and the owner) the benefit of the doubt. As a professional, I strive to make the grooming experience as comfortable as possible, especially for younger dogs who are still adjusting to the process.

Things began to go sideways quickly. The owner was uncertain about the haircut the dog was supposed to receive. Apparently, her girlfriend, who typically manages the grooming instructions, wasn’t present and hadn’t left any notes. I was left to make an educated guess based on my experience. Fortunately, once a reference photo was finally sent after the appointment, my instincts had been spot-on. The dog’s haircut matched the style they wanted. Crisis averted — or so I thought.

After the service was complete, I was told there was no immediate method of payment available. The client asked me to leave without being paid, promising to send the funds later. I respectfully declined, explaining that payment is due upon completion — a standard policy in mobile grooming to protect small businesses like mine. I ended up waiting nearly 10 minutes for the transaction to be completed.

The energy throughout the exchange was cold and dismissive. I left feeling disrespected but glad the dog looked and felt better.

Fast forward a few days later: I check my accounts and find that not only did I finally receive payment — but I also received a negative review. The client claimed I was rude, and on top of that, blamed me for their dog “smelling bad” days after the appointment.

Let’s be clear: I can’t control what your pet rolls in two or three days after grooming. Dogs play, explore, and get into things. That’s just life with animals. If you’re unhappy with how your dog smells days later, the issue likely has more to do with your dog’s environment than with the groomer who bathed and styled them.

I work hard to offer a kind, respectful, and quality grooming experience — even in challenging situations. But here’s the truth: I may not be the right groomer for every pet owner, and that’s okay. If you expect professional service, then please also be prepared to act professionally — that includes knowing what service your pet needs and being ready to pay for it when it’s done.

As a mobile groomer, I bring my tools, experience, and patience to your doorstep. All I ask in return is respect and clear communication. Let’s treat each other — and our pets — with the dignity we all deserve.